Terms & Conditions
These terms and conditions apply to bookings made via phone, e-mail & web-based booking form (online) and constitutes the entire agreement concerning the provision of any transfer service between you and 2double7. Completion of the booking form and use of service indicates your unconditional acceptance of the following terms and conditions.
MINIMUM 24HOURS NOTICE REQUIRED FOR ALL ONLINE BOOKINGS.
ONLY AFTER WE HAVE CHECKED DETAILS AND CONFIRMED AVAILABILITY -VIA EMAIL- WILL A BOOKING BE ACTIVE.
BOOKINGS REQUIRED WITH LESS THAN 24HOURS NOTICE, CAN ONLY BE MADE BY CALLING THE OFFICE.
1.0 Booking
1.1 You must allow sufficient time when booking your transfer service through our web-based booking system to enable the operator to confirm and check availability 24 hours notice for online bookings.
1.2 You must order a suitable car size for the number of passengers and luggage. 2double7 cannot guarantee to carry excessive amounts of luggage if this exceeds the capacity of the vehicle booked. If you need to transport a wheelchair, please specify this at the time of booking.
1.3 If you are unsure about the capacity of the vehicle booked, you are responsible to contact 2double7 Private Hire & Minibus Transfers immediately.
1.4 On submission of your online booking enquiry, 2double7 will email you to confirm availability based on the information supplied by you. If no email from 2double7 has been received, your booking enquiry has not been confirmed/booked. We recommend a waiting time of 30 minutes before calling the office number to establish confirmation. Online bookings made outside office hours cannot be processed for availability until the following days open hours.
1.5 Upon receiving your confirmation you will be responsible for ensuring the information is accurate and inform 2double7 promptly of any errors. 2double7 shall not be responsible for any delays caused or cost arising from your failure to provide correct information at booking.
1.6 The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.
2.0 Payment
2.2 The Operator will take card payment through our web-based system once confirmation has been supplied.
2.3 The card payment will only authorise the amount given on quotation unless the details are inaccurate upon travel.
2.4 Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 00:01am 24th December to 23:59pm 26th December, 12:00pm 31st December to 23:59pm 1st January, other days may also be affected – All English Bank Holidays apply to surcharge.
3.0 Force Majeure
3.1 2double7 Private Hire & Minibus Transfers does not accept any responsibility for reasons beyond control or any adverse effect on the ability to perform obligations due to the following:
- Missed Flights for any reason
- Traffic Delays
- Weather Conditions
- Accidents & Breakdowns.
4.0 Airport & Private Transfers
4.1 We recommend passengers plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. (for the avoidance of doubt please refer to 3.0 Force Majeure) 2double7 will not be responsible for occurrences such as missed flights if the recommended time has not been booked.
4.2 Ensure you give your arrival times and day in to the UK and not your departing information. On all collections from an airport, please use the scheduled arrival time of your flight for booking purposes, together with the flight number to enable us to track your flight. We will know if you are ahead of schedule or delayed.
4.3 2double7 request the arrival time including day into the UK in order to align with the dispatch and tracking system we cannot use departing information. You will be responsible for providing your Flight Number at booking.
4.4. 2double7 Track your flight number to ensure our drivers are prepared if flights are delayed or ahead of scheduled arrival time, however, 2Double7 cannot be accountable for technical errors within the in-house system used.
4.5 If your progression through arrivals has any serious delays, or you are subject to luggage delays/loss, please inform 2double7 Private Hire & Minibus Transfers as soon as possible. If in doubt, make contact with our office NO LATER that 30mins after flight landing with an update of your circumstance.
4.6 If, after 1 hour of your flight landing, you have not contacted 2double7 Private Hire & Minibus Transfers, it will be assumed that you did not get on the flight and be classified as a “No Show”. The vehicle that was allocated for your booking will be pulled away from the airport.
4.7 No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
4.8 In the event of any delay to arrivals within the UK due to unforeseen circumstances. 2Double7 are obliged to honour other bookings and return to collect the original airport booking as soon as they have availability to do so.
5.0 Fouling / Vomiting or Damage to vehicles.
5.1 Fouling or sickness in the vehicle by any passenger, or animal (Guide Dog,etc), will result in a MINIMUM charge of 45.00GBP, depending on the severity of the fouling or vomiting.
5.2 Repair costs for any damage caused to the hired vehicle, directly caused by any passenger on the booking, will be liable for payment in full by the booker or lead passenger.
5.3 In the event that the severity of fouling or damage is such, that it renders the vehicle unable to honour the next booking, a fee of 80.00GBP will be charged. Covering the period of time required whilst vehicle is deemed unfit for purpose, until the cleaning / restoration or repair has been completed. Liable by the booker or lead passenger.
6.0 CONFIRMATION OF BOOKING –
6.1 Bookings by phone will be verbally confirmed by the office, at the time of booking. Covered by all our terms and conditions stated.
6.2 Bookings by e-mail will be confirmed by e-mail. Covered by all our terms and conditions stated.
6.3 Bookings made online will be confirmed by e-mail, after we have confirmed we have availability. Booking and payment online DOES NOT CONFIRM a booking. An online booking will be confirmed on receipt of an e-mail that CONFIRMS AVAILABILITY, sent from our office.
7.0 WAITING TIME CHARGES.
7.1 On all “Meet & Greet” airport bookings, the maximum free waiting time is 45 minutes, starting from the flight landing time or from the requested pick up time. Afterwards 35 pence per minutes will apply .We will check the flight status before we enter the airport. There are no additional charges for any flight delays.
If you have delays internally (collection or lost luggage ) OR made other arrangements such as refreshment, meeting, shopping etc in the terminal it is passengers or Bookers liability to inform 2double7 Private hire ASAP . If making other arrangements, meeting other travellers, shopping, etc in the terminal please choose the preferred pick up time after the flight has landed.
On all sea/ cruise port pick ups the maximum free waiting time is 30 minutes starting from the nominated pick up time. Afterwards 35 pence per minutes will apply.
Pick ups from home, hotels, offices and other venues are allowed 5 minutes of free waiting time from the actual booked time, thereafter 35 pence per minute will be added to the fare quoted.
8.0 PRIVACY POLICY.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the provisions of the EU General Data Protection Regulation (GDPR) previously known as the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your booking and second, to provide you with the best possible service. We will not send out marketing e-mail to you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes your name, address, phone number, email address and your credit/debit card details. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
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